Terms of Delivery

Effective from 01.08.2014.

 

General terms

Miastore webstore are sold by Mia-Tuote Oy (VAT FI-09874652). We sell products to persons of legal age in Finland and abroad. VAT is included in price.

 

Ordering

Products are ordered from webstore at www.miastore.fi. 
All orders are confirmed by email. Order confirmation includes price, delivery charges and items ordered. You need to give us an email address to be able to receive an order confirmation.


By ordering products from Miastore a customer agrees to Terms and conditions. 
Order confirmation


We will send you an order confirmation including:
· order ID number
· bank details
· total price

 

Methods of Payment

Payments with Visa, Visa Electron and MasterCard
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider in cooperation with Finnish banks and credit institutions. In payments made with Visa, Visa Electron or MasterCard Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.

Paytrail Oyj is an authorized Payment Institution.
Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

 

Delivery time

Delivery time is 7-14 days from order confirmation. Made-by-order- products will be manufactured in 21 days.
Exceptions in delivery times will be informed in front page of Miastore.

 

Means of Delivery and Delivery costs

Delivery costs include postal and packing costs. You will see the costs in question after you choose payment and delivery method. We use Finnish Post office for sending goods. Abroad we may use alternative courier companies.


Returns and Exchange

If you are not completely satisfied with your purchase you may return it within 14 days of receiving it. The goods must be in their original condition and include all parts, accessories and packaging.


Within Finland you must use Finnish Post office Customer return address card with number 605503 and send the return to: Mia-Tuote Oy, Yliopistonkatu 58 B, 33100 Tampere. Customer return address cards are available in post offices.


You must include in the package following information:
- Your contact information: name, address and phone number or email address
- copy of order confirmation
- reason for returning the purchase (ie. wrong size, etc.)
- what you want to do (ie. change for other size, retuning the product, etc.)

 

After we have received the returns we will credit your bank account after we have finalized the return. Within Finland the return cost are free, if you have followed our terms of return.

 

Returns from abroad are accepted, but postal costs are charged from customer. With returns from abroad always contact our customer service miatuote@miatuote.fi before sending goods back to get more detailed information about returns.

 

Problems with shipping or with faulty items

If a product has gone missing during the delivery, or the product is different from what is ordered, please contact out customer service immediately, and latest within 14 days on miatuote@miatuote.fi.


Other 

Customer must read terms and conditions before placing an order. By placing an order a customer will accept the terms and conditions in effect at the time of ordering.
These terms and conditions shall be governed by and interpreted in accordance with Finnish Law and industry custom and practice, and the Finnish courts shall have exclusive jurisdiction in respect of any claims or disputes arising there from.


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